We are proud that we have over 1000 catering staff a week supporting the education sector. It’s great to know that we are contributing to the future generations’ education by keeping them healthy, fed, and happy on a daily basis.
We take our jobs seriously, always showing exemplary levels of accountability for our candidates, clients, and permanent staff. It’s equally as important to provide a great service to our clients, whilst ensuring our staffs welfare is at the forefront of everything we do.
Being ethical is in our DNA – We stand for what our clients are ultimately striving to deliver within the safegaurding specialisms of the catering industry. Our morals and principles are aligned to every aspect of our business to ensure we maintain the highest of standards.
Our consultants are all ex-industry so they understand the pressures that exists when working in, and recruiting the right staff. Its crucial we are able to understand the needs of our candidates and the difficulties they may sometimes face. We pride ourselves on being a professional, hardworking and friendly team, and we go out of our way to provide both clients and candidates with an exceptional service.
Exceptional levels of service are what you can expect from Enhance and we will deliver. Recruitment is a competitive industry, and we will service your business needs and requirements to the highest possible level. Each client/contract will have a dedicated point of contact to discuss initial requirements and we will offer a consistent level of service from then on. We know each of our clients are different and have different needs which we will always aim to meet. We pride ourselves on our consultants and account managers being available either by phone or e-mail outside of business hours, so queries can be dealt with promptly. We are here when you need us most!
Being a safeguarding specialist, Disclosure and Barring Services, in our world, are just as important as the Right to Work checks. Once we have both in place, then, and only then can we recruit for you. DBS clearances are applied for and processed through First Disclosure, a partnership we are proud to have. The checks can be updated and reviewed on request, providing bespoke compliance levels, and peace of mind for our clients.
In addition to UK DBS checks, should clients require a more thorough overseas check, we have the systems and processes in place for these to be carried out in a timely and cost-effective manner.
Auditing is second nature to us, and we not only welcome, but encourage, clients to audit our processes. By working together, we can build trust and confidence in each other’s businesses and understand expectations. We aim to mirror the compliance standards specific to your business.
Every Enhance Catering recruitment specialist is DBS checked, allowing us to safely visit you in person, and ensure we get to see the operation in the flesh, gathering those vital pieces of information that enable us to support your kitchens and operations in the best way possible.
All candidates are provided with the necessary information regarding their bookings before their shift. After obtaining an agreement that they can work on the booking, they receive an email confirmation informing them of all the details of their shift, including the client name, location, shift start and end time, images of the check-in or entrance, uniform standards, and further information regarding the environment they will be working in.
We understand that last minute changes happen and will always try our upmost to accommodate changes in bookings, times, and locations. We will also always ensure that your candidate feedback is not only recorded, but used, and the very best candidates that fit your brand are rebooked.
With the ability to be flexible, and provide bespoke solutions, our clients invoicing processes can be dealt with by the in-house finance team, creating timely, efficient invoicing and reporting.
With a weekly invoicing process based only on hours worked by staff members, we can work with you to remain on top of your labour spend. With a dedicated contact for each client, someone to talk to and someone to discuss options with, we believe the notable service delivery leads to smooth and effective invoicing procedures.
Compliance is at the heart of our operation and it is something which we take extremely seriously.
Our compliance operation covers all aspect of candidate onboarding from uComply Right to Work checks in line with the Home Office guidelines, relevant certified training which is job role specific, ensuring we manage candidate data in line with the GDPR and our in house PAYE payroll is aligned with HMRC.
Every single candidate who works with Enhance has to demonstrate their Right to Work in the UK by providing an accepted, in date original document, which is then uploaded using our uComply online scanning software. This software is used to protect us and our Clients to provide peace of mind.
We have partnered with FLOW to provide a training platform to all candidates. As a minimum requirement all food handlers will complete the Allergens training. All Chefs will complete Allergens and Level 2 Food Safety. Enhance also has access to a library of different training modules which candidates can complete in line with specific Client requirements.
All Enhance Payroll is managed by a dedicated in-house team and all candidates are paid PAYE in line with HMRC without exception. All candidates who qualify will be auto-enrolled onto the Government Pension scheme. We always pay fairly and above industry average, and in line with the government recommended National Living Wage.
We take data privacy and security very seriously. We’ve invested heavily in the way we process and store data, so that all candidate and client data is safe.
Every candidate who will be working with children or vulnerable adults goes through a DBS screening and criminal record check to the appropriate level to work in these environments. We have partnered with First Advantage who run all of the background checks for Enhance, the cost of which is not passed onto the Candidate. We do this to protect everyone in our supply chain and ensure that all candidate data is managed respectfully and confidentially at every stage.
“Working in the mobile covid testing industry threw some very difficult challenges with regards to staffing. Getting people rapidly deployed to locations around Hertfordshire, Essex and North London was made much easier with the help of Aaron, Scott at Enhance. Their flexibility and ability to react to location changes helped us get people where they were needed quickly and helped us keep our test sites open and running safely, especially when there was a shortage of staff.”
"Professional, hard working and punctual chefs, that treat the kitchens as their own. Always contactable and helpful with any problems we may have"
"We have found working with the Enhance Catering team in Birmingham to be an enjoyable experience. They are professional, honest and responsive. Over the time we have worked with the team our relationship has grown as their support for the contract has grown. We would highly recommend them as a supplier of temporary staff."
"We have worked with the Enhance Catering Team for as long as they have been established and have always found them to be open and honest staffing partners. The team in Birmingham support a number of our sites across the Midlands and are always willing to go the extra mile to help where they can. I would have no hesitation in recommending them to any potential clients."
"Enhance has become an essential part of our day to day operations. They give a standard of support and quality I have not found with other companies.
To start up our business relationship Leon, my consultant worked on our site as a chef to give himself an understanding of our business and level of staff required. Leon keeps in contact using emails to provide us with information on staff, confirmation of bookings, reminders to place bookings and contact names and telephone numbers of his team members when he will not be available.
Through Enhance placing the right people with us, we have gained valued permanent members to our team."
"We had a chef at the weekend, his name was Laurence, I was so impressed not just with his food (which by the way was excellent), both in appearance and taste, but he was very well mannered and an excellent addition to the team, very hard working, he was an absolute pleasure to have in our kitchen, sending our thanks to the team and congratulating him"
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